All of them affect productivity and efficiency

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And outsourcing these tasks to a professional contact center can be an effective solution for increasing sales and improving customer satisfaction.How many calls a day should a call center operator make? Angelica Popovicheva Head of Call Center RocketCall Contents of the article: Factors Affecting the Number of Outgoing Calls Quality and quantity Average talk time Dialing speed Average request processing time Working conditions Calling standards Average quantity How to analyze KPI The productivity of a call center operator affects the efficiency of the entire company. The more calls an operator makes per day, the more clients will be served and, as a result, the higher the sales or successful solutions to problems.

However, it is impossible to assume that the italy business mailing list only indicator of success is the number of calls made. It is important to consider many nuances that affect this indicator in order to assess the real productivity of a call center employee and determine the optimal norm. Factors Affecting the Number of Outgoing Calls Calculating the exact rate of calls that an operator should make per day is possible only by taking into account several factors. . Quality and quantity If the number database is not sufficiently developed, the center operator will face many missed calls, short conversations or refusals.



This not only reduces the number of successful calls, but also demotivates the employee, affecting his overall productivity. The more accurately the list is developed, the less time is spent on empty calls, and the more effectively the working day goes. At the same time, it is necessary to monitor the ratio of the number of calls and their quality. For example, if the call center has automatic dialing, the operator should not perform tasks not related to direct communication with the client while the system is trying to connect him with the subscriber.