Where to control?

[hasan018542]

Controllable? Partly — you can ask and answer questions but the public can also both ask and answer. Where to control? To add and answer questions, click the “Q&A” link in the NMX and you’ll be taken to this interface where you can either ask or answer questions. 21. Reviews Reviews and owner responses are some of the key features that turn a static local business listing into an interactive two-way medium. For deep insight into the best strategies for review management, read The Impact of Local Business Reviews on Consumer Behavior | SEO Industry Report, but in brief, reviews are the main online seat of local business reputation, they influence local search rankings, and ratings, review text, and owner responses all have significant impacts on customer journeys.


To avoid reputation damage and litigation, all review management practices taiwan business email list must align with platform guidelines, like Google’s content guidelines, as well as the laws, like FTC guidelines, governing your country. Controllable? Partly — you can request reviews and respond to reviews, but you cannot control whether customers leave you reviews and you are not permitted to review your own business or incentives others to do so. Fraudulent reviews can be reported to Google in hopes of removal.



The NMX has several different menu items related to reviews, including “read reviews” and “ask for reviews”. Clicking on the former will take you to the entire review overlay, with “reply” functionality so that you can respond to each review or rating you receive: Clicking on the latter will take you to a popup that generates a handy link to your review profile, with prompts to share that link via vehicles like email, WhatsApp or Facebook: 22.