Encourage customers to leave honest reviews on Google and other review sites.
This helps potential customers discover your brand. And, assuming the reviews are mostly positive, it encourages more people to choose your business.
Users may even see your reviews when searching on Google.
How to get your customers to leave a review
Not every customer will leave a review, but there malaysian numbers are a few things you can do to make the review process easier (which means a review is more likely):
Share links to leave reviews in thank you emails or at the end of chat interactions on your website
Includes clear instructions on how to leave a review (with appropriate links)
Offer incentives such as discounts to customers who leave reviews
Encourage customers to contact you directly if they have a bad experience to discourage them from leaving bad reviews
For example, Passion Planner, an e-commerce brand, asks its customers for a review via email after every purchase. And it incentivizes reviews with a discount code.
Passion Planner email asking for customer feedback
Their approach is effective because customers can review products directly in that email. It’s simple and customers get a reward for doing so.
Positive reviews can be a huge benefit to your business, so encourage satisfied customers to leave a good review without much effort on their part.