Let's say a businessman decides to implement a call tracking system. He has reviewed the offers on the market, understood the principles of operation of this technology, discussed tariffs and connection conditions by calling a manager of one of the companies.
The client was about to make a purchase when suddenly he had to travel abroad for several months for work reasons. In order to concentrate on the current tasks, he decided to abandon the order, informing the manager about it.
Since the customer is still interested in the issue, area code philippines mobile the manager plans to make a follow-up call a few months after his return.
Often the first attempt to contact the customer does not bring the desired results. The manager has to not only be persistent, but also make several additional contacts before making a purchase.
Read also!
"9 Types of Customer Loyalty Programs"
Read more
Calling clients to remind them of an upcoming event
Companies that organize various events: meetings, conferences, workshops, and webinars can effectively use outbound calling. This method allows you to not only invite participants to events such as free marketing conferences, but also remind registered users about the upcoming event.
Mass calling of clients allows people to remember dates and show up for scheduled meetings. This increases event attendance and improves conversion for the business.
Telephone reminders to make payments
Mass calling can be used to effectively resolve issues with current clients. For example, managers can remind them of an approaching loan payment deadline or the need to renew a gym membership. This approach not only emphasizes attention to the consumer, but also promotes timely payment.
Calling clients about the status of their order
Usually, buyers contact the company themselves to get information about the status of their order. To improve the quality of service, it is advisable to initiate calls to customers at various stages of the purchase, informing them about the promotion of the product.
Let's say a customer placed an order for books in an online store, specifying a delivery address in Yekaterinburg. After the goods were sent, the customer received a call from the delivery service informing them that the parcel was already on its way and that the transportation would take five days.
Calling clients about the status of their order
Source: shutterstock.com
Calling clients with a voice robot will significantly facilitate the work of managers and help reduce the company's costs.
Calling clients about the quality of work performed
Post-sale telephone surveys help improve service quality. By calling customers, the company asks them to rate the quality of the product and service. The data obtained allows you to correct shortcomings and helps maintain long-term relationships with customers, continuing cooperation.
Let's say someone orders sushi. The next morning, an automated voice service calls asking to rate the company and answer a series of questions.
The robot analyzes the buyer's responses and transfers the collected data to the quality service. Specialists study the received feedback and, if necessary, contact the buyer to correct errors.
The company improves its services and optimizes its work by collecting feedback from customers through telephone calls, which allows it to take into account consumer preferences.
Increase Your Profits by 10X: 5 Key Metrics You Must Track
Alexander Kuleshov
Alexander Kuleshov
General Director of Sales Generator LLC
Read more posts on my personal blog:
After working with over 300 online projects , I can guarantee: monitor these metrics weekly and your company will not only survive, but also increase its profits by 10 times!
In the context of sanctions and crisis, knowing the ROI of your advertising decides whether your business will be successful. Tracking these 5 critical indicators is the key to your prosperity.
What you get for free:
5 Key Metrics to Increase Profits by 220%
Advertising Channels Efficiency Calculator: Optimize Your Budget and Increase ROI by 70%
A Killer Commercial Proposal Template That Increases Conversion to Deals by 60%
We have prepared all the documents and templates with formulas for you. And yes, it is FREE:
Download documents for free
Already downloaded
153116