Update of the call percentage distribution algorithm

[ashammi258]

Welcome!

We have launched another update of the Virtual PBX. This time, the changes affected the algorithm for the percentage distribution of calls. It is suitable for cases when a company requires a precisely defined distribution of calls between departments or divisions. For example, a franchisee: 3 points for 20% of calls, and another 4 for 10%. Or a sales department, which has several independent groups with their own KPIs.

The release added the ability to specify a period for data collection. For example, to take into account calls only for the last month, week, day or even hour. Or, as before, to track statistics for the entire period of using the Virtual PBX . However, in this case, when adding a new group, calls will be sent only to it: the others will have a lot of calls relative to it.


Also, now when changing the scheme taking into account el salvador phone numbers statistics for the entire period of use, it is not reset. However, it can still be cleared in forced mode. But when calculating statistics by interval (for example, per hour), it cannot be reset: the values ​​for the last period of time will always be taken.


We would like to point out separately that if you set percentages for groups during editing, and the sum differs from 100, all values ​​will be automatically adjusted, for example:

was
33 33 34

edit
33 33 70

the values ​​are automatically recalculated so that their sum equals 100 (while the ratio is preserved)
24 24 52

To dynamically change call distribution scenarios, you can use interactive call processing . For example, set percentage distribution for all company offices, and set up a separate routing algorithm in each department. At the same time, percentage distribution will take into account the efficiency of each group and direct more calls to those who sell better. This means that employee motivation and overall call conversion into deals will increase.