And who, apart from sales, could work with my B2B client to make it more flexible to changes? For example: Marketing, Quality, Prescription, your own client community (we recommend an article we wrote about taiwan telegram group link B2B client communities on the btrueb blog) and in general any skill that could even be outsourced to help a B2B client with a project or problem.
"Everything is very nice until the first order arrives."
You've probably heard this from a B2B or Industrial Purchasing Director or CEO. The length of a purchasing process, from the discovery stage to the first order, can be years.
During this time, many expectations are generated in the client and costs are incurred by the potential supplier. It is a long time and normally the onboarding phase of a new client is very tense and dangerous.