And by evaluating the service provided by each of them, we ensure that expectations are exceeded, solving any pains and problems they may be facing.
We have already said here on the blog that you must be a mentor to your philippine country code number audience so that they see your business as an authority in the accounting field.
Furthermore, if you are interested, click here to learn about the benefits of Digisac for your segment.
Your employees must have technical and up-to-date knowledge regarding the law and regulations so that they can quickly resolve queries and avoid providing incorrect data.
Likewise, the teams' values must be aligned with those of the company so that they can deal with customers correctly.
In other words, if your team's differentiator is speed of service, your employees need to apply this on a daily basis.
In this context, it is worth investing in training, effective and careful recruitment, as well as retention.
Anticipate desires
Surprising the customer with a solution that is suitable for their reality, but that for some reason they had not yet realized they had, is the simplest way to generate the “WOW” effect.
But we only reach this level when we know our customer in depth and you will only discover this if you analyze the data in relation to the persona.
It is nothing more than the representation of your ideal client and we show you how it works through the following link.
How to create a persona for your company.
As we mentioned in the previous example, when you send a satisfaction survey at the end of each service, you will have a lot of data to analyze.
From the same perspective, knowing the central theme of complaints brings new perspectives for improvements, and recording them in a CRM is even better for gaining short, medium and long-term insights.
Main after-sales actions that work for any segment
After-sales service as we know it is mandatory in all types of businesses, as one of your customers' fears may be not receiving the support they would like, and as a result, they end up migrating to the competition.
So to minimize these effects, make yourself available to answer questions, use different customer service channels and notify consumers of any unforeseen events or changes.