Customer Centric Selling : consultative selling
Posted: Sun Dec 22, 2024 6:32 am
Last but not least, we have the sales department. At this point, it would be interesting to ask ourselves: What do our customers expect from salespeople? What problems is the department having in adapting?
New generations of customers don't want to waste time does thailand use telegram listening to the same old speeches. Instead, they want to be helped efficiently, in the way they need it: with value, tools, focus and experience. To do this, sales professionals need to know their customers very well: what they do and what their daily problems are. However, this information is not easy to obtain. How can we help them get it?
Both the marketing team and carrying out good customer segmentation take on special importance at this time, as they are essential to better understand the customer and, in addition, provide highly valuable tools.
In a recent study of the B2B purchasing process among buyers, the American consultancy Korn Ferry highlighted that the main reason for their clients' appreciation of sales professionals was "that they understand my business, my situation and my needs."
New generations of customers don't want to waste time does thailand use telegram listening to the same old speeches. Instead, they want to be helped efficiently, in the way they need it: with value, tools, focus and experience. To do this, sales professionals need to know their customers very well: what they do and what their daily problems are. However, this information is not easy to obtain. How can we help them get it?
Both the marketing team and carrying out good customer segmentation take on special importance at this time, as they are essential to better understand the customer and, in addition, provide highly valuable tools.
In a recent study of the B2B purchasing process among buyers, the American consultancy Korn Ferry highlighted that the main reason for their clients' appreciation of sales professionals was "that they understand my business, my situation and my needs."