Here’s an example: NATIVE VOICE CALLS With the addition of whatsapp philippines number calling capabilities, Voice is integrated into Frontline and contextualized within messaging history. Sales reps and teams can seamlessly engage with customers via messaging and voice calls, while all interactions are recorded and sent back to your CRM. Voice Call in Frontline HIPAA ELIGIBILITY For organizations subject to the U.S. Health Insurance Portability and Accountability Act (HIPAA), Frontline ensures sensitive patient information is handled securely. More recommendations on Architecting for HIPAA on Twilio . WEB INTERFACE While Frontline is still a mobile app , starting today, it’s not just a mobile app .
A web interface is now available in private beta, allowing your sales team to seamlessly engage with their customers no matter where they’re working – whether that’s in the office, on their laptop, or on the way to meet with a customer from their phone. Frontline Web Interface Powering the Customer Engagement Platform Twilio Frontline, built on the Conversations API lineage , allows you to add preferred channels, customize message routing logic, and integrate with any CRM. It also allows you to extract specific display fields from contacts so salespeople can maintain contextual conversations. While Frontline empowers salespeople, we know that differentiated engagement spans every aspect of the business.
With Twilio’s Customer Engagement Platform, we’ve focused on customer communication. Our Customer Data Platform (CDP), Twilio Segment, is a foundation that enables seamless, connected digital experiences for service with Twilio Flex, marketing with Twilio Engage, and sales with Twilio Frontline. https://twilio.com/docs/conversations Customer Engagement Platform