Design the best strategy for your customers

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Therefore, if customers become fans and continue to use your service voluntarily, you can create the ideal situation of "reducing costs and increasing sales." Situations where CRM systems can be used In this way, CRM systems are necessary products for companies to increase sales. Specifically, using them in the following situations can lead to increased sales for companies. Message Delivery AI-powered approach Gather information through a wide range of channels, including inquiries and social media Customer service in physical stores Management of sales activities in cooperation with SFA Persona Settings Advertising Message Delivery The CRM system stores the following customer information: Customer basic attributes (name, address, family composition, age, etc.


) Past purchase history Membership registration history Browsing brazil telegram database history on the site Inquiry history By analyzing customer needs and thoughts from this information, you can deliver effective messages such as the following: Starting from the date of registration on the official LINE account, messages are sent in the following order: "Thank you for registering → Introduction to your company's brand → Coupon to encourage first purchase" ( Step LINE ) Send special coupons to customers who frequently view specific product pages to encourage them to make purchases ( retargeting emails ) To customers who purchase a product for the first time, messages are sent in the following order ( step emails ) : "Thank you for your first purchase → Asking how easy it is to use → Tips on how to use the product → Coupon for your next purchase.


" Nowadays, customer needs are highly diversified, so sending the same vague email to everyone at once will not have an impact. If you can use the information in your CRM system to send one-to-one messages, you will be able to approach customers more efficiently. For specific email marketing measures and implementation procedures, please see the article below. What is email marketing? Basic knowledge you need to know What is email marketing? Basic knowledge you need to know "Email Marketing Results" 3-Piece Set "Email Marketing Results" 3-Piece Set Download this complete set of materials, from a cheat sheet to help you understand the basics of email marketing to tips for getting results! Download the document AI-powered approach Information from the CRM system can also be used when implementing "AI-linked approaches" such as web customer service and RPA.