User Agreement Our site uses cookies. By continuing singapore business mailing list to use the site, you agree to the processing of personal data in accordance with the Privacy Policy. It's clear About the company Call center services Industry solutions Success stories Stock News FAQ Contacts ---- Call back Call center — About the company — Infotell Blog — Own call center or outsourcing, what to choose? Own call center or outsourcing, what to choose? Sooner or later, many companies have a need to organize a call center. Create it yourself or use the services of a third-party call center? Let's figure out in what cases one or the other option is preferable.
Which is cheaper? Creating your own call center will require considerable expenses. You will have to rent or buy premises, purchase equipment, hire employees and train them. Not every company has such funds available. Involving an outsourcing call center in solving these problems will reduce the number of company employees, and will also free you from the enormous burden of managing them. The return on investment of a call center depends on maximizing the use of agents' working time. Unfortunately, there is no universal formula that calculates the volume of minutes at which an in-house call center is more profitable than outsourcing, since this is influenced by a large number of different factors.