For a unified management of customer interactions across various channels—email, voice, sms, whatsapp, and live . Chat and provides a 360° view of customer issuesintegration capabilities: the platform offers direct integration . apis, along with integration with helpdesk, order, and payment systemsticket . Categorization: ai is used for ticket categorization and prioritization, and ai agents can be customized . To reflect your brand's identity and policiesefficiency tools: the platform supports media exchange, offers message .
Templates and internal notes, and allows for instant business development directors email list updates to ai agentslimitations (capterra)lacks features related . To quality assurance and workforce managementdoes not support a mobile version for the support agentmay . Not be the best solution for transactional ticket-based customer support interactionspricingomnichannel (annual plans):growth: $29 per . User per monthbusiness: $69 per user per monthenterprise: available on requestvoice-only annual plansgrowth: $25 per . User per monthbusiness: $40 per user per monthenterprise: available on requestchat-only annual plansgrowth: $15 per .
User per monthbusiness: $30 per user per monthenterprise: available on requestplivo cx ratings and reviewsg2: . 45/5 (700+ reviews)capterra: 43/ 5 (80+ reviews)2 zendeskbest for businesses of all sizes zendesk bots . Are built to deliver rich conversational experiences zendesk bots are built with ai and automation . For a seamless experience all conversations are stored in a centralized workplace, so agents have . The entire context to offer a more personalized customer experience key featuresmessaging integrations such as .