Automate your responses to better satisfy your customers

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We've all dreamed of a world where robots would do all the work for us. Well, that dream is about to become a reality thanks to automation . Customer relationship automation allows you to implement personalized actions that are triggered following a specific change.

Sales automation refers to any process used to streamline sales and marketing activities with the help of AI. For example, to improve customer relations, it is essential to respond quickly to all incoming communications. Indeed, we know that having short response times has concrete effects on customer retention and loyalty behaviors.

A good customer relationship management (CRM) system must therefore allow rcs data laos you to design personalized automated responses for all types of communications and actions taken by customers. This allows you to create a reliable marketing workflow that meets all your needs.

Example of GRC with Monday CRM: Automation of the work process
Not only do you have the ability to create an infinite amount of sophisticated automations in every operational area you can imagine, but you can also integrate these actions into your current tools.

For example, you can send an automatic notification to your customer service via Gmail when a support ticket reaches a certain level. You can also set up a summary of responses in your marketing dashboard when a MailChimp marketing campaign is launched.