If your customer has stopped
Posted: Wed May 28, 2025 5:07 am
It was going so well. You and your customer both seemed committed, invested, and bought-in. Then suddenly, it’s radio silence on the other end — no communication and no explanation. You’re left wondering, “what happened? Is it something I did?” sure, it might not be you, but more likely, it is your fault. The good news is there is something you can do about it: refresh your customer engagement strategy. As the great yogi berra once said, it ain’t over ‘til it’s over.
engaging, they have a need that you aren’t meeting. We found that 73% of customers expect companies to understand their unique needs and expectations. But, 71% of marketers say that meeting customer expectations is more difficult than a year ago. So, where do you go from here?
The research is in…
gain insight into how ai, the growth of tech, and macroeconomics are transforming customer relationships. Learn from nearly 15,000 consumers and business buyers in our latest state of the connected customer study.
Read the report
what is an effective customer engagement strategy?
A customer engagement strategy is a set of tactics and america phone number list approaches that a business uses to interact and build relationships with its customers. It involves creating meaningful and valuable experiences that foster customer loyalty, satisfaction, and advocacy.
However, as customers progress, they can lose interest due to changing priorities and needs, poor customer service, better offerings elsewhere, or because they haven’t heard from you in a while.
A well-executed customer engagement strategy keeps customers interested throughout their journey, from initial awareness to post-purchase support.
engaging, they have a need that you aren’t meeting. We found that 73% of customers expect companies to understand their unique needs and expectations. But, 71% of marketers say that meeting customer expectations is more difficult than a year ago. So, where do you go from here?
The research is in…
gain insight into how ai, the growth of tech, and macroeconomics are transforming customer relationships. Learn from nearly 15,000 consumers and business buyers in our latest state of the connected customer study.
Read the report
what is an effective customer engagement strategy?
A customer engagement strategy is a set of tactics and america phone number list approaches that a business uses to interact and build relationships with its customers. It involves creating meaningful and valuable experiences that foster customer loyalty, satisfaction, and advocacy.
However, as customers progress, they can lose interest due to changing priorities and needs, poor customer service, better offerings elsewhere, or because they haven’t heard from you in a while.
A well-executed customer engagement strategy keeps customers interested throughout their journey, from initial awareness to post-purchase support.