Improve your upselling by focusing on customer value
Posted: Wed May 28, 2025 5:09 am
to win the upsell, know your customers and keep them in mind at every stage of the sale process. Understand potential issues, take time to do your research, listen actively to their needs, and jump on upsell opportunities when the moment is right. If you can do that, you’ll build long-term customer relationships, while earning welcomed revenue boosts.would you trust an intern to help design a prominent piece of your product experience? Salesforce empowered me to do just that. This summer, i was futureforce’s first intern on the content design team. I arrived at the salesforce tower full of energy and so many questions: was i going to be able to actually make an impact? Who was i going to meet? How was i going to make the most of my time here? Would i drown in intern “grunt work”?
But from day one, it was clear that this would be a summer of learning – and real contributions. My team encouraged me to seek out projects that i was interested in and to get involved with them. Even though my internship was structured, i still had the freedom to follow my curiosity. I mainly got to work on salesforce starter, designing aspects of starter’s home page. As a central part of the user experience, this was a great opportunity.
Get the basics of ux
content designers ensure great user experience with using the right america phone number list words at the right time. Discover how on trailhead, the free online learning platform from salesforce.
Exploring a breadth of design skills
you may be wondering what content design is. Good content design supports users at the right time with the right language. Imagine baking a cake with no instructions or vague ones. That’d be pretty difficult. The content on a page should guide users to easily accomplish their goals – or complete their jobs to be done.
My team initially gave me projects where i could work on different aspects of the design process. Once i learned more about our product, i proposed redesigning the onboarding experience based on stakeholder feedback. Ultimately, i got the chance to work on a wide range of projects that covered different areas:
user research and testing: i presented a figma prototype to users and analyzed how they interacted with it. This validated my research focus and led to unexpected findings that inspired my redesign project.
Competitive analysis: i assessed other products to determine what their user experience was like and suggested ways to improve our product.
Designing text and visual content in figma: created a variety of content for onboarding walkthroughs, welcome modals, selectable cards, and payment flows.
But from day one, it was clear that this would be a summer of learning – and real contributions. My team encouraged me to seek out projects that i was interested in and to get involved with them. Even though my internship was structured, i still had the freedom to follow my curiosity. I mainly got to work on salesforce starter, designing aspects of starter’s home page. As a central part of the user experience, this was a great opportunity.
Get the basics of ux
content designers ensure great user experience with using the right america phone number list words at the right time. Discover how on trailhead, the free online learning platform from salesforce.
Exploring a breadth of design skills
you may be wondering what content design is. Good content design supports users at the right time with the right language. Imagine baking a cake with no instructions or vague ones. That’d be pretty difficult. The content on a page should guide users to easily accomplish their goals – or complete their jobs to be done.
My team initially gave me projects where i could work on different aspects of the design process. Once i learned more about our product, i proposed redesigning the onboarding experience based on stakeholder feedback. Ultimately, i got the chance to work on a wide range of projects that covered different areas:
user research and testing: i presented a figma prototype to users and analyzed how they interacted with it. This validated my research focus and led to unexpected findings that inspired my redesign project.
Competitive analysis: i assessed other products to determine what their user experience was like and suggested ways to improve our product.
Designing text and visual content in figma: created a variety of content for onboarding walkthroughs, welcome modals, selectable cards, and payment flows.