set expectations
Posted: Wed May 28, 2025 5:11 am
create a rollout strategy: many organizations take a phased approach to rolling out new enhancements such as ai-powered productivity tools. Campbell recommends creating a pilot team to use the software before introducing it to the rest of the company. “a new platform can be a big change,” she said. “you need to build trust. So always ask yourself: how can we break this into manageable phases? How can we bring people along on the journey?”
as with any new tool, productivity may see a temporary dip as contractors and workers learn new processes and software — but only at first. “there may be acute anxieties around change management for these technologies,” said campbell. “make sure to articulate how the software will help them. For example, how will ai minimize busywork once they’re up to speed?”
identify champions: find tech-savvy team members who can inspire your field service team to give the software a shot. “i call them ‘friendlies,’” said campbell. “they’re people who really care about the technology, and who might be more patient and adaptable as you adjust to a new software platform. They can help with the rollout by answering questions and america phone number list demonstrating how the software works.”
accelerate training with video and generative ai: a comprehensive training program should include a mix of in-person training and video modules. You can also deliver ai-powered suggestions within your field service app to help your mobile workers ramp up faster.
Here’s the bottom line: in a fiercely competitive market, the future of field service belongs to the agile. The most successful field service organizations will be the ones that improve efficiency, grow revenue, and adapt to customers’ changing needs. When your field service management software has ai and automation, your mobile workers are set up to successfully deliver efficient, effective customer service – every time.
as with any new tool, productivity may see a temporary dip as contractors and workers learn new processes and software — but only at first. “there may be acute anxieties around change management for these technologies,” said campbell. “make sure to articulate how the software will help them. For example, how will ai minimize busywork once they’re up to speed?”
identify champions: find tech-savvy team members who can inspire your field service team to give the software a shot. “i call them ‘friendlies,’” said campbell. “they’re people who really care about the technology, and who might be more patient and adaptable as you adjust to a new software platform. They can help with the rollout by answering questions and america phone number list demonstrating how the software works.”
accelerate training with video and generative ai: a comprehensive training program should include a mix of in-person training and video modules. You can also deliver ai-powered suggestions within your field service app to help your mobile workers ramp up faster.
Here’s the bottom line: in a fiercely competitive market, the future of field service belongs to the agile. The most successful field service organizations will be the ones that improve efficiency, grow revenue, and adapt to customers’ changing needs. When your field service management software has ai and automation, your mobile workers are set up to successfully deliver efficient, effective customer service – every time.