banking customers want clear guidance and familiarity from their financial institution — and they’re not afraid to move their money if they’re not satisfied. Improved customer service in banking should be your focus, as people have grown to expect easy digital services and personalized support from their bank. AI can help you meet those expectations – anytime, anywhere, and on customers’ preferred channels.
In the last year, we found that 25% of customers switched banks, and 39% of those who switched did so due to poor customer service. Customers want to feel like their needs come first, and banks that can deliver will come out on top.
How can banks offer a more personal touch? This is where AI can help. While you already may use predictive AI in customer churn prediction, ticket routing, credit scoring, and fraud detection, generative AI can help create new content that greatly improves customer service experiences.
Dig in to the future of financial services
We surveyed over 6,000 financial services customers from america phone number list around the world to find out what they want from financial institutions today. Here’s how you can start meeting customer expectations.
Check it out
Banking use cases for generative AI
You can prompt generative AI to help create emails, service replies in chat, and knowledge articles that make it easier to offer more relevant and personalized service. The technology understands natural language, so customers can use their own words and language to communicate with chatbots that sound human.
In an uncertain economy
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