Before calling the first client, you can disturb one more colleague. He must fulfill the role of a picky interlocutor, but without rudeness. As a rule, this testing gives a good assessment of the telephone sales script. At this stage, there are often still unaccounted-for situations that need to be worked out.
The first assessment in practice
After testing in the team and refining the objections, you can proceed to the practical application of the script. The first 50-100 calls will show his readiness for work. Statistics of frequently asked questions will help to make additions in order to be as ready as possible for questions and objections of customers.
Our company does not make statistics based on 5-7 calls. This is not belize phone number data enough to evaluate the quality of the text, therefore, the first ratings can be given after making at least 50 calls.
Professional stages of writing scripts for sales by phone.
Examples of the sales script by phone
Of course, you can write texts for your managers yourself, but it is better to entrust this task to specialists with experience. At Keycall, we have an individual approach to each client. Each new project is not a cliché. We try to understand the essence of the business as much as possible, for which we write scripts for the sale of services over the phone. You can see examples of them on our website. The voice bot talks so naturally that not everyone guesses what they were talking to the bot.
Our script is conditionally divided into several parts, the transition between which is not even noticeable. First there is a greeting and a small presentation of the company. Then the manager goes on to talk about the essence of the call and at the end asks if the interlocutor is interested in this offer. If the answer is positive, he informs that he will transfer this information to the sales department for a more detailed solution to this issue.
Depending on the specifics of the business, we choose a suitable voice for dubbing. For example, it is more convenient to talk about cosmetics with a female consultant, and about cars with a man. After voicing, we make a test call, analyze the script of cold sales over the phone, make corrections and proceed with the execution of the request.
For example, the online store Megasad set the task of attracting customers with the help of a campaign. The voice bot introduces itself as a store administrator and tells about promotions for customers who buy saplings worth more than UAH 250. For them, they provide a 7% discount. After that, the operator specifies whether this information is interesting to the interlocutor and whether he wishes to receive detailed information. After an affirmative answer, the administrator informs that he will pass on the information to the store manager, who will contact the client and send an SMS with a link to the company's website.
In this way, it is possible to segment the client base into those who are ready to continue cooperation and those who are not interested in the conversation. Also, with the help of a voice bot, we conduct NPS surveys, remind about online meetings or other events.
A professionally written script from Keycall is a treasure.
To use the services of our bot and cold sales scripts by phone, just call our manager and he will provide you with all the necessary information. If necessary, we can hold a presentation using a zoom conference.