Every business has a different audience to connect with, which is why not all businesses can use the same chatbot model . This idea goes hand in hand with your type of business. Here, we give you (04) examples of chatbots depending on your business:
1) Service companies
The role of the chatbot will be to replace customer support forms
Start the dialogue with an introduction of your fictional character business owner database who will advise your customers, for example: “Hello, my name is Patricia. How can I help you?”
Create closed questions with options related to your services: What service are you interested in? And among the options you can mention: “Service information, Maintenance, advice, etc.”
Anticipate what the user will ask: “ Okay, now I need you to provide me with your contact information so that a member of our team can contact you later. ” Next, the chatbot could ask for their name, email, and/or phone number.
Finalizes by letting the user know that soon he will be contacted by a person and says goodbye: “Thank you very much, we have sent your data to a member of our team, he will contact you as soon as possible. You can close this conversation whenever you want.”.
2) B2B (Business to Business) companies
In this case, your customers are other companies. The previous example of automatic messages can serve as a guide for you to create your chatbot, but you will have to add or change some questions in order to adapt to the target .
The minimum information to be taken into account will be : “For which company are you contacting us? “Phone number and extension” and “Mail”.
The last message can be concluded in a similar way to the previous example.
3) E-commerce .
Customer interaction for e-commerce goes much further than online purchasing, which makes customer support here essential.
In this day and age where internet scams abound, it is essential to build trust and loyalty among your customers . A chatbot is essential to streamline the assistance you provide at any time, especially with an audience accustomed to speed and ease.
Some dialog options you can set:
– I have a payment problem.
– I have a problem with my product.
– What are the payment methods?
– What are your refund and return policies?
– I have a doubt about my payment process.
– Do you have X parts available?
– Do you offer discounts on products?
4) Marketing agencies
If your company offers digital marketing services , the chatbot should be a portfolio in itself, demonstrating your agency's skills . Doing good conversational marketing for your own business means you can do it for others.
It is good that the image of the company and the language that the bot uses go hand in hand. If the idea is to transmit more daring and extroverted emotions, you can make the dialogues with jargons, trendy memes, emojis, etc. However, if the target is more serious and technical, the language should be formal.
Using AI in this case can be an important demonstration of innovation.
Chatbot Flow
Conclusion
Creating chatbot flows adapted to your business is essential to improve their effectiveness and naturalness, with Callbell you can create specialized flows, with numerous functionalities, actions and sections to personalize your chatbot and in this way increase your sales.