Lack of communication with the LegalTech solution provider
Posted: Mon Jan 06, 2025 6:20 am
Communication with the vendor is important both at the start of work and during the implementation process. Specialists will help to work out the technical specifications, synchronize on the expected result and implement a custom product for a specific request.
To avoid disappointment during the work process, it is worth checking several aspects at the project discussion stage :
Make sure that the vendor can solve your business bulgaria whatsapp phone number problem. Check that there is the necessary software and qualified specialists who can implement the project within the specified time frame. The best option would be to look at not only the vendor's solution presentation, but also the working algorithm, even if in a demo version. This is the fastest way to find out whether the contractor is right for you.
Study the company's website and successful cases, similar projects. It is important to see what technologies the vendor uses, what problems it worked with and how well it was able to solve them.
Conduct a reference call. To do this, you need to ask to contact one of the customers, talk to him, find out his impressions and opinion. It is worth finding out how he uses the solution, what functions he uses, how the implementation went, how long and expensive it was. You can also find out in what direction the company sees the development of the product, what functions it wants to implement and what business problems it wants to solve.
After selecting a vendor, it is important to set up effective communication. Most often, regular meetings are organized for this, where the contractor shares the status of the work, and the customer asks questions, clarifies details. Together, they can adjust priorities, update the current task plan. In this way, the customer is a full participant in the project, always sees progress and can make changes.
We had an experience when the customer believed that his technical specifications contained all the necessary information and would be understandable to the developer. The contractor could misunderstand something. As a result, time and resources were wasted, and work on the project was delayed. More often, both parties are interested in monitoring the project implementation and try to meet regularly or hold phone calls to avoid misunderstandings and promptly resolve issues that arise.
Advice : Organize joint meetings with the vendor at least once every two weeks to monitor deadlines, task status, and clarify any questions that arise.
On the topic. “We return the value of their works to authors.” The CEO of a copyright protection service talks about the development of LegalTech in Russia
6. Lack of communication with employees during product implementation
Most often, problems with employees working with a solution arise not from a lack of training, but from resistance to working with the product. The decision to use or implement the product has been made at all senior levels, but employees may still not understand it.
To solve the problem, you need to talk to your colleagues directly: find out what is causing your doubts. Often, people are afraid that the algorithm will potentially deprive them of their jobs. It is important to explain from the very beginning that LegalTech solutions help improve work efficiency and do not involve staff reductions. They are digital assistants that provide recommendations. There should always be a responsible specialist nearby who makes the decision.
There are different ways to motivate employees to use a product. Some implement a system of performance evaluation and control of actions. Some companies use soft methods: through corporate culture, involving specialists in working with the system, highlighting the benefits and advantages.
Advice : Make it so that everyone can suggest an improvement to the system, share their request or inconvenience in the current work. It is important for employees to be heard, and for the business to improve the service. During implementation, transparently convey the goals and values of the service to dispel employee doubts.
Mistakes can be different, but they lead to delays in implementation, disappointment in the product, loss of time and resources. As a result, the company refuses solutions that can help automate processes for a long time.
To avoid disappointment during the work process, it is worth checking several aspects at the project discussion stage :
Make sure that the vendor can solve your business bulgaria whatsapp phone number problem. Check that there is the necessary software and qualified specialists who can implement the project within the specified time frame. The best option would be to look at not only the vendor's solution presentation, but also the working algorithm, even if in a demo version. This is the fastest way to find out whether the contractor is right for you.
Study the company's website and successful cases, similar projects. It is important to see what technologies the vendor uses, what problems it worked with and how well it was able to solve them.
Conduct a reference call. To do this, you need to ask to contact one of the customers, talk to him, find out his impressions and opinion. It is worth finding out how he uses the solution, what functions he uses, how the implementation went, how long and expensive it was. You can also find out in what direction the company sees the development of the product, what functions it wants to implement and what business problems it wants to solve.
After selecting a vendor, it is important to set up effective communication. Most often, regular meetings are organized for this, where the contractor shares the status of the work, and the customer asks questions, clarifies details. Together, they can adjust priorities, update the current task plan. In this way, the customer is a full participant in the project, always sees progress and can make changes.
We had an experience when the customer believed that his technical specifications contained all the necessary information and would be understandable to the developer. The contractor could misunderstand something. As a result, time and resources were wasted, and work on the project was delayed. More often, both parties are interested in monitoring the project implementation and try to meet regularly or hold phone calls to avoid misunderstandings and promptly resolve issues that arise.
Advice : Organize joint meetings with the vendor at least once every two weeks to monitor deadlines, task status, and clarify any questions that arise.
On the topic. “We return the value of their works to authors.” The CEO of a copyright protection service talks about the development of LegalTech in Russia
6. Lack of communication with employees during product implementation
Most often, problems with employees working with a solution arise not from a lack of training, but from resistance to working with the product. The decision to use or implement the product has been made at all senior levels, but employees may still not understand it.
To solve the problem, you need to talk to your colleagues directly: find out what is causing your doubts. Often, people are afraid that the algorithm will potentially deprive them of their jobs. It is important to explain from the very beginning that LegalTech solutions help improve work efficiency and do not involve staff reductions. They are digital assistants that provide recommendations. There should always be a responsible specialist nearby who makes the decision.
There are different ways to motivate employees to use a product. Some implement a system of performance evaluation and control of actions. Some companies use soft methods: through corporate culture, involving specialists in working with the system, highlighting the benefits and advantages.
Advice : Make it so that everyone can suggest an improvement to the system, share their request or inconvenience in the current work. It is important for employees to be heard, and for the business to improve the service. During implementation, transparently convey the goals and values of the service to dispel employee doubts.
Mistakes can be different, but they lead to delays in implementation, disappointment in the product, loss of time and resources. As a result, the company refuses solutions that can help automate processes for a long time.