Good service is often rewarded with tips .
Posted: Tue Jan 07, 2025 3:42 am
Every interaction with guests contributes to the emotional account
A contact situation always refers to the contact you have with the guest, for example when taking the drink order, serving the drinks and eating the food. Short questions or statements that make the conversation emotional are suitable here . An example: When ordering drinks, you can point out the specialty of the house or of the day: " If you ask me what I would most like to eat here, then it would definitely be the Königsberger Klöpse - our guests love them!"
In this way, regardless hong kong phone data of the talent of the service staff, the necessary emotional bond with the guest can be built up - according to the motto: make every contact an emotional, communicative contact. In order to build trust with your guests , it is also helpful to always have any allergens in the dishes ready. Either you tell them when ordering or have the allergens listed directly on the menu . In order for your guests to credibly believe the service staff that they like the dumplings so much, they need regular training in their body language, gestures and facial expressions. Ideally, of course, the dumplings are actually sensational!
But the topic of tips often raises questions. Do they have to be taxed? What options are there to divide the tips fairly among the employees? You can find answers to these questions in our blog article: Tipping in the catering industry !
10 Tricks and Tips for Good Service in the Gastronomy Industry
1. The first impression counts.
Your guest will be appreciated and given attention from the first contact , always mention their name if possible.
Example: " Welcome to us. As requested, Mr./Ms. XY, we have reserved a table right by the window for you and have already put the high chair out!"
A contact situation always refers to the contact you have with the guest, for example when taking the drink order, serving the drinks and eating the food. Short questions or statements that make the conversation emotional are suitable here . An example: When ordering drinks, you can point out the specialty of the house or of the day: " If you ask me what I would most like to eat here, then it would definitely be the Königsberger Klöpse - our guests love them!"
In this way, regardless hong kong phone data of the talent of the service staff, the necessary emotional bond with the guest can be built up - according to the motto: make every contact an emotional, communicative contact. In order to build trust with your guests , it is also helpful to always have any allergens in the dishes ready. Either you tell them when ordering or have the allergens listed directly on the menu . In order for your guests to credibly believe the service staff that they like the dumplings so much, they need regular training in their body language, gestures and facial expressions. Ideally, of course, the dumplings are actually sensational!
But the topic of tips often raises questions. Do they have to be taxed? What options are there to divide the tips fairly among the employees? You can find answers to these questions in our blog article: Tipping in the catering industry !
10 Tricks and Tips for Good Service in the Gastronomy Industry
1. The first impression counts.
Your guest will be appreciated and given attention from the first contact , always mention their name if possible.
Example: " Welcome to us. As requested, Mr./Ms. XY, we have reserved a table right by the window for you and have already put the high chair out!"