They take it one step further
Posted: Tue Jan 07, 2025 4:13 am
Success is asking questions. A lot of companies are afraid to ask people questions, he says. But its really important to know your customer, and weve found that asking a few direct questions is really helpful. While Yigal and his team can learn a lot about a customer based on their product usage, organizational role, and use case. As part of our preproduction process, we ask customers about their experiences with different products and clarify use cases, explains Yigal. This conversation serves two purposes. First, we learn directly from the customer what exactly they.
Trying to do which helps us help them and second, we educate them about product uruguay telegram number capabilities and features that they may not have thought about. The ultimate goal of this process is to help the new user understand the potential. Onboarding isnt just about getting someone into the product quickly, Yigal says. Its about getting them to a point where theyre as aware as possible of what theyre going to see on the other end, and youre as aware as possible of what theyre trying to do on the other end. Measure, measure, measure. You cant do it if.
You dont measure everything. One of the benefits of a SaaS product is that you can collect a lot of metrics because you have all the data. So measure what you care about. Thats how you improve. When it comes to Logz, those first five minutes are what Igals team cares about most how long it takes a new user to access the system and how long it takes a new user to sign up once theyve signed up for the product. A lot of customer success is about speed, says Yigal. When we first started, we had to set.
Trying to do which helps us help them and second, we educate them about product uruguay telegram number capabilities and features that they may not have thought about. The ultimate goal of this process is to help the new user understand the potential. Onboarding isnt just about getting someone into the product quickly, Yigal says. Its about getting them to a point where theyre as aware as possible of what theyre going to see on the other end, and youre as aware as possible of what theyre trying to do on the other end. Measure, measure, measure. You cant do it if.
You dont measure everything. One of the benefits of a SaaS product is that you can collect a lot of metrics because you have all the data. So measure what you care about. Thats how you improve. When it comes to Logz, those first five minutes are what Igals team cares about most how long it takes a new user to access the system and how long it takes a new user to sign up once theyve signed up for the product. A lot of customer success is about speed, says Yigal. When we first started, we had to set.