After completing a usability test : After participants have completed a task on an interface (a device or program used to communicate with a computer), they must answer the 10 questions in the usability survey. For example, this survey can be used to understand the level of usability of a software, hardware, or web usability.
The responses to a system usability scale survey are compared to already known benchmarks ; for example, a usability score of 68 is the benchmark for approximately 500 product databases. And an average score of 72 is the benchmark used for consumer software.
The system usability scale cannot be a diagnosis; the responses indicate the most important problems that a product or service has in general.
The System Usability Scale can be used in mobile applications : One of the best attributes is its adaptability. It can even be used in a mobile interface. Although mobile applications did not even exist at the time when the usability scale was developed, they are commonplace today. Today one can collect response data from usability surveys on mobile applications such as Facebook and Twitter.
You may be interested in reading: How to design a survey based on user experience .
With prototypes : An interface does not have to be fully functional before luxembourg phone number implementing the usability survey. The best part is that they can be applied even when a prototype is partially working. One can use a system usability scale survey to serve as an indicator of the degree of usability. Doing this will allow you to compare the changes as changes are made to the prototype and ultimately to the interface being worked on.
To test partial functionality: Some products, especially those found in businesses, are quite complex. There are accounting software, human resources software, etc. For this, one can use system usability scale surveys to analyze only a part of a functionality and not a complete product.
Advantages of the System Usability Scale
One of the advantages of the system's usability scale is its fast processing. Since it only has 10 questions, respondents have the opportunity to quickly complete the questionnaire.
Another advantage is that it is very versatile and can be applied to a wide variety of software, hardware or web pages.
Since the system usability scale score is very easy to calculate, results are easily obtained and companies can quickly work on making the system work better.
Although the system usability scale doesn't give you a diagnosis, it is commonly used to assess and identify problems, so it's good for helping businesses understand where the problem lies.
The usability scale has the ability to evaluate user satisfaction and, if that were not enough, it is a tool that is considerably economical compared to others.
Disadvantages of the System Usability Scale
One of the disadvantages of the System Usability Scale is that it cannot provide researchers with accurate information about the weaknesses of a product.
It is not possible to make comparisons between two systems and their functionality, as this tool does not provide an accurate basis for action.
Tips to improve the usability of your website
We have these essential tips for you to improve the web usability of your site.
Reduce page loading times
A slow loading time is one of the most frustrating experiences on the web and users expect a page to load in less than two seconds, otherwise they will abandon the site and visit others.