Keep it short and write helpful and honest answers in a few sentences.
Posted: Tue Jan 07, 2025 5:57 am
Dos & Don'ts: What you should keep in mind when responding to Google reviews
Thurs :
Respond to every review, even negative ones, to gain the trust of your customers and potential new customers.
Try to respond to new Google reviews as quickly as possible. You can block a fixed time slot each day in which you read new Google reviews and respond to Google reviews.
If you sign with your jordan phone data name or initials , the answer will seem more authentic and your customers will notice that there is a real person behind the answer.
Thank them for every piece of feedback and, if the reviews are positive, take the opportunity to praise your team in the response and encourage satisfied customers to come back soon.
Stay professional: You should always respond to criticism politely and professionally . This way you not only have the opportunity to regain the trust of your customers, but you can even get new customers interested in your restaurant business .
Be solution-oriented : Even if you receive negative feedback that you feel is unfair, you should remain objective and never go on the defensive. Thank your customers for their honest feedback and offer them a solution to resolve the problem. This will make your customers feel that you are being taken seriously.
Take the time to read and understand the feedback. If you're not sure what your customers mean, ask in your response to the Google review.
Don'ts:
Respond unprofessionally : You should never respond to negative criticism in an unobjective manner or even be offensive.
Don't ignore reviews : Even if it's sometimes difficult to deal with negative reviews, you should never ignore them, but respond in a solution-oriented manner.
Never share private information or customer contact details in your responses to Google reviews.
Do not post false reviews or answers !
Thurs :
Respond to every review, even negative ones, to gain the trust of your customers and potential new customers.
Try to respond to new Google reviews as quickly as possible. You can block a fixed time slot each day in which you read new Google reviews and respond to Google reviews.
If you sign with your jordan phone data name or initials , the answer will seem more authentic and your customers will notice that there is a real person behind the answer.
Thank them for every piece of feedback and, if the reviews are positive, take the opportunity to praise your team in the response and encourage satisfied customers to come back soon.
Stay professional: You should always respond to criticism politely and professionally . This way you not only have the opportunity to regain the trust of your customers, but you can even get new customers interested in your restaurant business .
Be solution-oriented : Even if you receive negative feedback that you feel is unfair, you should remain objective and never go on the defensive. Thank your customers for their honest feedback and offer them a solution to resolve the problem. This will make your customers feel that you are being taken seriously.
Take the time to read and understand the feedback. If you're not sure what your customers mean, ask in your response to the Google review.
Don'ts:
Respond unprofessionally : You should never respond to negative criticism in an unobjective manner or even be offensive.
Don't ignore reviews : Even if it's sometimes difficult to deal with negative reviews, you should never ignore them, but respond in a solution-oriented manner.
Never share private information or customer contact details in your responses to Google reviews.
Do not post false reviews or answers !