Master cross-channel touch points to continue interaction
Posted: Tue Jan 07, 2025 8:28 am
Failure to integrate instant messaging platforms may also affect customer experience. Many brands will use LINE or SMS to send messages to interact with customers in real time, but it is often "if there is LINE, send LINE" or "if there is SMS, send SMS". The lists of the two channels are different, and the content or purpose of the messages are also different. In the absence of integrated channels, In this case, it may cause customers to miss the brand message, affecting the customer experience and the relationship with the brand.
In order to ensure that brand messages can be accurately conveyed to customers, brands can use automated tools to integrate LINE and SMS channels. When customers do not open one of the poland whatsapp phone number channels, the system can automatically send it to another channel; also because of the integration of cross-channel customer data , you can then send personalized LINE messages to different audiences to enhance customer interaction experience.
For example, Crescendo Labs MAAC's new service "SMS+" allows you to choose to send LINE general messages, LINE notification messages, or SMS text messages, with a delivery stability of up to 99.9%, so that customers can definitely receive messages from LINE or text messages. Brand messages or various notifications, such as registration notifications, order notifications, bill payment notifications, etc., and brands can continue to interact deeply with customers in LINE to create a wonderful customer experience.
In order to ensure that brand messages can be accurately conveyed to customers, brands can use automated tools to integrate LINE and SMS channels. When customers do not open one of the poland whatsapp phone number channels, the system can automatically send it to another channel; also because of the integration of cross-channel customer data , you can then send personalized LINE messages to different audiences to enhance customer interaction experience.
For example, Crescendo Labs MAAC's new service "SMS+" allows you to choose to send LINE general messages, LINE notification messages, or SMS text messages, with a delivery stability of up to 99.9%, so that customers can definitely receive messages from LINE or text messages. Brand messages or various notifications, such as registration notifications, order notifications, bill payment notifications, etc., and brands can continue to interact deeply with customers in LINE to create a wonderful customer experience.