WhatsApp Business is a free app that aims to help small and medium-sized businesses connect with their customers instantly. Learn how to sell on WhatsApp and improve customer service with this guide.
A Statista study on the popularity of WhatsApp in Latin America revealed that 64% of the Latin American population claims to use WhatsApp.
Incorporating WhatsApp into georgia phone data your sales strategy and customer service allows you to build a tone of voice that is close to your audience and increase your sales at no economic cost .
How to sell on WhatsApp ? In this article we will tell you.
What is WhatsApp Business?
WhatsApp Business is a messaging application that allows small, medium and large companies to connect with their customers instantly and for free.
This application has features that can help you create meaningful relationships with your customers and respond quickly to questions, complaints or suggestions that people have regarding their orders and interests.
How to sell on WhatsApp? 16 key tips
Make sure you have the necessary resources and time.
Download WhatsApp Business.
Maintain a unique number for your company.
Configure main options.
Create product catalogs.
Working with WhatsApp Web.
Ask permission to send messages.
Create broadcast lists.
Create a content calendar.
Use different formats.
Using WhatsApp statuses to sell.
Take care of your language and spelling.
Establish WhatsApp as an official support channel.
Build your contact base.
Create your brand channel.
Use mental triggers.
1. Make sure you have the necessary resources and time
Demand on this sales channel can be demanding, and there's nothing worse than giving a customer a WhatsApp number that will never be answered. Before opening WhatsApp Business , confirm that you have the resources and time to dedicate to this task.
2. Download WhatsApp Business
WhatsApp Business has different features than the regular version. It allows you to filter contacts based on the moment of the customer journey, create labels to categorize conversations, or see the number of messages that were sent and delivered to users and which ones were read.
Another very useful feature is the one that allows you to create groups called “new customer”, “new order”, “paid” and more, all according to your needs.
Plus, welcome messages are very useful when you're out of office hours but still want to give attention to those who contact you.
3. Maintain an exclusive number for your company
Having a dedicated WhatsApp number for your company is key to facilitating management, projecting a professional image and efficiently organizing your communications. In addition, it allows shared access among the team, facilitating customer service and internal coordination effectively.
4. Configure the main options
Knowing and configuring these options will allow you to get the most out of WhatsApp. The options allow you to configure.