Could this apocalyptic context find respite with the creation of a European call center for disputes with FacebookA TikTok and YouTube . Faced with growing criticismA a new European call center will be launched by the end of the year to resolve conflicts between users and these digital giants .for the momentA only these three platforms are concerned.. This extrajudicial center will make it possible to challenge decisions relating to deleted accounts or content reported for harassment or incitement to hatred.
Called “Call Center Europe” A it will sit in Dublin under portugal whatsapp number data 5 million the supervision of the Irish media regulator and will be composed of seven members. Its objective is to facilitate appeals against moderation decisions often perceived as arbitrary or unfair. The creation of this center meets the requirements of the European Digital Services Regulation .DSA.A which requires platforms to offer extrajudicial recourse to their users.
While this initiative has all the good intentionsA it nevertheless raises questions about its independence. by the supervisory board of Meta .Facebook's parent company.A often criticized for its own content management and its slowness to respond to moderation scandals. "Should this "Appeals Center" be managed even from afar by MetaA when the company is the most sanctioned in EuropeA which amounts to giving the referee's whistle to a player under threat of expulsion.