In this article, we will explain how your business can connect WhatsApp to Pipedrive, using the Callbell API .
To proceed, you must have a Callbell account and a Pipedrive account .
WhatsApp <--> Pipedrive
What is Pipedrive?
Pipedrive is a CRM for small and medium businesses that focuses The Benefit of Our iOS Database mainly on improving sales. This tool is very easy to use which makes any type of business could easily take it in hand and set up the sales flow.
One of the biggest advantages of this tool is the fact that it offers a total monitoring of all sales actions. In this way the platform will send you email notifications and reminders so that it does not go unnoticed. Pipedrive also allows in this way to manage in a single place the email, calls and messages of the customers of a company.
WhatsApp <--> Pipedrive
What is Callbell?
Callbell is a SaaS platform focused on communication between companies and customers through messaging applications . It is a collaborative chat tool to which companies can associate their Facebook page , a WhatsApp account through the WhatsApp Business API , Instagram business and Telegram , to centralize support channels and offer a better experience to the end customer. All in a single centralized solution.
How to Integrate WhatsApp with Pipedrive – Main Method
If you haven't already done so, you must first:
1) Create a Callbell account and integrate WhatsApp
2) Create an account on Pipedrive .
Once that's done, you can start using Callbell's API documentation to connect your WhatsApp Business account to Pipedrive as needed.
One of the most common use cases for companies that want to connect WhatsApp to Pipedrive is contact management and synchronization. This is possible thanks to the section of the Callbell API documentation dedicated to contacts.
It will thus be possible, for example, to automatically synchronize the WhatsApp contacts generated in Callbell with the contacts section of Pipedrive (and viceversa).